Free Membership Opportunity

Sign up now for a FREE membership. Benefits of membership include:

  • Avoid this popup.
  • A free subscription to the E-Benchmarking Newsletter
  • The opportunity to become involved in upcoming round table discussions
  • Information on sponsoring studies.
  • The privilege of being invited into ongoing studies
  • The ability to participate in benchmarking surveys
  • Access you our Forums.
  • Access to our benchmarking blog.

Currently, membership is free and open to business professionals around the world. Just click the 'sign up now' button to fill out an application, and we will begin the membership process immediately.

Free Membership Opportunity

Sign up now for a FREE membership in The Benchmarking Report Center to avoid this popup. Other benifits include:

  • A free subscription to the E-Benchmarking Newsletter
  • The opportunity to become involved in upcoming round table discussions
  • Information on sponsoring studies.
  • The privilege of being invited into ongoing studies
  • The ability to participate in benchmarking surveys
  • Access to our Forums.
  • Access to our benchmarking blog.

Currently, membership is free and open to business process owners around the world. Just click the 'sign up now' button to fill out an application, and we will begin the membership process immediately.

This service is provided by The Benchmarking Network, Inc., an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 65 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data

You can call us at 1-800-324-4685 or Click the button below.

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TBN Mission

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The Benchmarking Network, Inc. is an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 165 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data to identify best practices including:

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The Benchmarking Report Center

Performance statistics help companies determine where they stand vs. similarly situated organizations. The Benchmarking Report Center™ has group studies available.

In addition to the studies, you'll also recieve the eBenchmarking Newsletter. eBenchmarking is a monthly newsletter provided via e-mail. The newsletter is currently available at no charge. Subscription is available to individuals in corporations or governmental organizations who are involved with benchmarking.

The newsletter can be useful in supporting internal benchmarking efforts. Each newsletter includes a feature article about new trends in benchmarking, information about open studies and links to other benchmarking sites.

The Newsletter also contains information selected from more than 80 industry and process-focused associations containing:

Upcoming Events Networking Conferences Meetings Benchmarking Opportunities Studies; and Reports

Subscription is by application and is subject to qualification. Companies in the consulting industry and others likely to resell benchmarking data are not eligible to receive the newsletter.

If you are interested in receiving this monthly newsletter, please complete the application form. Your application will be reviewed, and, if eligible, you will begin receiving the newsletter via e-mail.

Studies from various associations include:

Contact Center Operations Best Practices

The Benchmarking Network and the International Contact Center Benchmarking Consortium (ICCBC) announced they have successfully kicked off a new study in the area of Contact Center Operations Best Practices. Now is the time to join the current sponsors and become involved in setting the focus and direction of the study. This is a "best practices" study that will include site visits to top performing companies. The study will focus on such areas as:

  • Call Center 
    • Inbound/Outbound o Physical characteristics of call center
    • Cost of staffing
    • Employee retention
    • Monitoring o Coaching time
    • Supervisor/staff ratios
    • Hiring criteria
    • Compensation measures
    • Career progression measures
    • Training times
    • Available time
    • Time per call
    • Peak management measures
    • Resolution rate
    • Meetings (quantity and length)
  • Call Centers
    • Inbound
    • Queue management (time, etc.)
    • Staffing and skill measures
    • Multi-product sales
    • Segmenting calls
    • Document imaging (quantity/cost)
    • Customer satisfaction
    • Toll lines used
    • Expected service level measures
    • One-stop service
    • Call reduction
    • Call back rates
  • Technologies Used to Support Call Center Operations
  • Cell Center Performance Measures
    • Key metrics
    • Time to answer
    • Abandon rate
    • Length of tree
  • Loss rates
    • Time tolerances
    • % of work off-line/time off-line

If you would like to receive additional information on how to include your company into this upcoming study contact the ICCBC Director via phone at 281-440-5044, or click here for more information.

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